Placing an order
Place your order online (see our simple “how to order steps” here), send us your prescription and we will take care of the rest. Our website is 100% secure and we are PCI compliant.
The most important piece of information is your prescription, which must be less than a year old and written by a physician licensed to practice medicine and prescribe medications in your country of residence. Prescription medication will not be dispensed unless a valid prescription is provided. You also will be asked to complete a medical form, where you will need to provide information about your medical history and current medications, as well as your address and phone number, and ID number (either: social security, passport, or driver’s license number).
Orders are normally processed and shipped within 48 hours. If your medications are backordered, we will inform you within 24 hours of processing your order. All orders are expedited using EMS, which includes online tracking and should be delivered to your door via USPS within seven to 10 business days after shipping. Note: U.S. Customs has the right to open and inspect any package, which may delay your order.
No. The Health Ministry guidelines prevent our pharmacies from taking back any medicines once they have left the pharmacy. Therefore, IsraelPharm is unable to accept any returns and there are no refunds on prescription medication.
We keep all prescriptions on file until their expiration date, so you can reorder online after each three-month period; there is no need to fax the prescription a second time. We will contact you before your original order runs out to see if you would like to have your refills filled.
IsraelPharm requires a valid ID in order to facilitate your order. IsraelPharm will never share your personal details with anyone other than the dispensing pharmacy.
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