IsraelPharm FAQs
Ordering From an International Online Pharmacy
Placing an order with IsraelPharm takes three steps: select your medication and add it to your cart, upload a valid prescription from your physician, and complete a short medical form with your medical history and shipping details. Once submitted, our licensed pharmacy team verifies your prescription and processes your order. Our checkout is fully encrypted and IsraelPharm is PCI DSS compliant, meaning your payment information is handled to the same security standard used by major banks and retailers. For a full walkthrough, see our how-to-order guide.
The most important piece of information is your prescription, which must be less than a year old and written by a physician licensed to practice medicine and prescribe medications in your country of residence. Prescription medication will not be dispensed unless a valid prescription is provided. You also will be asked to complete a medical form, where you will need to provide information about your medical history and current medications, as well as your address and phone number, and ID number (either: social security, passport, or driver’s license number).
No. Once medication leaves the pharmacy, it cannot be returned or exchanged, since this is a safety requirement under Israeli Ministry of Health pharmaceutical regulations, which prohibit redistributing dispensed medication regardless of its condition. Therefore, IsraelPharm cannot accept returns or issue refunds once an order has shipped. If you believe you received the wrong medication or a damaged package, contact our customer service team with photos of the item, as we handle these on a case-by-case basis.
If your order doesn’t arrive within the expected delivery window, contact our customer service team and we’ll open a trace with the carrier. If the shipment is confirmed lost, you’re eligible for a reshipment or refund. Lost-order claims must be submitted within 60 days of the original order date — after that window, we’re unable to process a refund or replacement, so it’s worth reaching out as soon as a delivery looks overdue rather than waiting.
We keep all prescriptions on file until their expiration date, so you can reorder online after each three-month period; there is no need to fax the prescription a second time. We will contact you before your original order runs out to see if you would like to have your refills filled.
A valid ID number lets our licensed pharmacists confirm that the person placing the order is the same person named on the prescription — this is a standard verification step required to legally dispense prescription medication, not a marketing or data-collection request. IsraelPharm never shares your ID or personal information with anyone outside the dispensing pharmacy itself, and all data is transmitted through our encrypted, PCI-compliant checkout system.
Yes. We will provide updates on our website and by email when significant changes to shipping requirements or delivery times affect customers. We aim to communicate changes clearly and minimize disruptions to eligible orders.
For U.S. orders, shipping is free for orders over $99; orders under $99 carry a $30 fee. Enovid/NOWONDER™ ships free within the U.S. For orders outside the U.S., shipping is $20 for orders over $99 and $30 for orders under $99. Additional cold-shipping fees may apply. U.S. orders may also be subject to tariffs or other customs charges, which customers are responsible for.
IsraelPharm’s policy is not to ship any products to Israel.
Estimated shipping time is approximately 7 to 10 business days to the United States and up to 14 business days to anywhere outside of the United States. Delivery times may vary depending on the destination, customs processing, and other factors. Please use your order’s tracking information for the most up-to-date delivery status.
No. Every charge you’ll see from IsraelPharm is disclosed before checkout, including the medication price, applicable shipping fee, and any additional fee for products requiring cold shipping. U.S. orders may also be subject to tariffs, duties, or other customs charges imposed by U.S. authorities, which are the customer’s responsibility.
Yes, IsraelPharm is unable to ship to the following countries due to various regulations, restrictions, or logistical limitations:
- Europe: France, Italy, Portugal, Spain, Estonia, Poland, Monaco, Slovakia, Ukraine
- Middle East: Israel, Iran, Iraq, Kuwait, Lebanon, Qatar, Saudi Arabia, Yemen
- Asia: Afghanistan, Cambodia, Bhutan, India, Laos, Malaysia, Mongolia, Myanmar, Turkmenistan, North Korea
- Africa: Algeria, Eritrea, Malawi, Morocco, South Sudan, Sudan, Tunisia
- Caribbean & Americas: Anguilla, Antigua and Barbuda, Barbados, Bermuda, Bolivia, Brazil, Cayman Islands, Cuba, El Salvador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Lucia, Trinidad and Tobago, Venezuela
- Oceania: Fiji, Samoa, Mauritius
If your country is listed above, please note that we are unable to process orders to these locations at this time. For those in countries where we do ship, we look forward to assisting with your prescription needs.
The Israel Ministry of Health uses the most stringent regulations for the quality control of all name-brand and generic drugs through the strict enforcement of the internationally recognized Good Manufacturing Practice (GMP) guidelines.
All medications are certified by the Israeli Ministry of Health, and most are certified by the FDA as well.
Very often the same medication is packed differently in other countries, and sometimes the same drug is called by a different name. For example, in the U.S. a medication might come as a round, red tablet; in Canada it could be an elongated white tablet; and in Israel, the same medicine may be a blue and white capsule. Also, the packaging might be different than its U.S. equivalent. All packages contain a patient leaflet printed in English and Hebrew. All medications in Israel are labeled in Hebrew, Arabic, English, and Russian.
To summarize, the drug you order may have a different:
- Brand name (eg. Fosamax is called Fosalan in Israel)
- Packaging (blister pack, box, bottle, etc.)
- Form (tablet, capsule, caplet, round, oval, etc.)
- Color
- Name
The bottom line is: The medicine itself is identical and of the highest quality.
When the patent of a brand name drug expires, drug companies can manufacture exact copies of these drugs, provided they have the exact therapeutic and standard quality as the original. Generic drugs are usually much less expensive because the price no longer reflects marketing, research, and development costs of the original patent.
We believe that selling controlled substances via digital prescription out of state and through online pharmacies is not acceptable. The potential for misuse and abuse is too high. IsraelPharm is a legal and ethical online prescription delivery service, therefore, we do not supply psychotropic drugs (e.g., Xanax, Ritalin, Valium, etc.) or drugs that need to be refrigerated (e.g., insulin).
At this time, we are unable to provide medication for animals of any kind.
U.S. FDA guidelines permit personal importation of prescription medication for individual use in quantities generally understood to cover ongoing treatment needs, up to a three-month supply, rather than for resale or distribution. IsraelPharm follows this guideline on every order: if your prescription is written for a longer supply, we’ll ship it in three-month increments and keep your prescription on file so you don’t need to resend it each time (see our refill policy above).
Pharmaceutical drugs are known to be more expensive in the US than in any other advanced country.
In Israel, the government caps the price of all prescribed meds, and we sell to you at these lower prices.
The United States is the only developed country in the world with no similar price controls, and pharmaceutical companies can set prices for their own products, which invariably ends up more favorable to the company than to the consumer.
Not necessarily. Although, other Israeli pharmacies will claim that all Israeli drugs are kosher, this is not true. Almost all rabbis will say that a medication that is required for someone’s health, even if it is not for a life-threatening illness, does not have to be kosher. Vitamins do not necessarily fall under this category. Before Passover, you can contact us and ask which drugs are “Kosher for Passover” per the “Badatz of the Eida Chareidit of Jerusalem.”
Yes. IsraelPharm is a logistics and service provider that has connected patients to licensed pharmacies since 2005. Orders are dispensed under registered pharmacists’ supervision and filled according to a licensed physician’s authorization. We’re rated 4.8 stars on Trustpilot, based on 4,000 verified customer reviews. You can read our guide on recognizing a legitimate online pharmacy and how IsraelPharm measures up.
IsraelPharm has a 4.8/5 rating on Trustpilot. Read our customer reviews to see what others have to say.
IsraelPharm was founded by Saul Kaye, BPharm, a pharmacist who has been licensed in Israel for more than 20 years. Based in Beit Shemesh, Israel, Saul personally reviews all medical and pharmaceutical content IsraelPharm publishes for accuracy as part of our medical review process.
IsraelPharm is an online prescription and over-the-counter medication service, offering both brand-name and generic medications at prices below typical U.S. retail. Our pharmacists are available to answer questions about your medications and remind you when it’s time to refill a prescription.
Yes, if you have questions about how to use your medication, possible side effects, drug interactions, or storage, you can contact our pharmacy team for assistance. Contact us here.
It is important to use your medication only as directed by your healthcare provider and the instructions provided with the medication. If you have questions about whether a medication is right for you, how to take it, or possible side effects or interactions, speak with your healthcare provider or pharmacist before using it.
IsraelPharm collects and uses your personal information to process your orders and provide its services. The information is handled in accordance with our Privacy Policy, which explains what information we collect, how it is used, and how it is protected.
We accept credit cards.
We accept ACH Direct Transfer (e-check).
We accept US checks.
We accept bank-to-bank wire transfers.
Your order will not be shipped until payment is received in full.
We do not offer payment installments at this time.
ACH (Automated Clearing House) is a way of paying for goods or services online. Instead of giving us your credit card details, you write us an e-check and we process it directly. It’s like giving us an electronic check. The transaction occurs electronically within minutes. There are no added fees when paying by ACH.
Follow the online checkout process and fill in the required fields: ABA/routing number, bank name, name on the account and account number. All these details are found on the check itself. Alternatively, you can email us a copy of a void check and we will manually process it for you.
If you bank with one of our US partner banks, you can pay directly from your online banking using the email payments@israelpharm.com. Our partner banks include Bank of America, Capital One P2P Payments, Chase QuickPay℠, FirstBank Person-to-Person Transfers, Frost Send Money, U.S. Bank Send Money, and Wells Fargo SurePay℠.
Please note: An additional wiring fee is associated with wire payments.
No. All prices on our web site are listed in U.S. dollars, and you will be billed in U.S. dollars.
IsraelPharm is based in Israel, not the United States. Therefore, we do not accept payment via any insurance company and cannot provide support for customers wishing to file a claim with their insurance.
Share your unique referral link, found in your account, with friends and family. When someone uses your link and places a first order of $100 or more, their cart is automatically credited with a $50 discount. Once their order ships, you receive a $50 reward coupon, applied automatically to your account for use on a future purchase. There’s no limit to how many friends you can refer or how many rewards you can earn — just one reward per purchase.
Referral rewards apply only to new customers’ first orders of $100 or more, and are not intended for use between people at the same address. Referral coupons can’t be applied to shipping costs. IsraelPharm reserves the right to exclude any referrer or referred customer from rewards if we have reason to believe the program is being used fraudulently or in bad faith.
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