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The most important piece of information is your prescription, which must be less than a year old and written by a physician licensed to practice medicine and prescribe medications in your country of residence. Prescription medication will not be dispensed unless a valid prescription is provided. You also will be asked to complete a medical form, where you will need to provide information about your medical history and current medications, as well as your address and phone number, and ID number (either: social security, passport, or driver’s license number).
Orders are normally processed and shipped within 48 hours. If your medications are backordered, we will inform you within 24 hours of processing your order. All orders are expedited using EMS, which includes online tracking and should be delivered to your door via USPS within seven to 10 business days after shipping. Note: U.S. Customs has the right to open and inspect any package, which may delay your order.
No. The Health Ministry guidelines prevent our pharmacies from taking back medicines once they have left the pharmacy. Therefore, IsraelPharm is unable to accept returns, and there are no refunds on prescription medication.
If an order is lost or does not arrive in time, you may request a refund. Please note that orders cannot be returned, refunded, or claimed lost after 60 days.
We keep all prescriptions on file until their expiration date, so you can reorder online after each three-month period; there is no need to fax the prescription a second time. We will contact you before your original order runs out to see if you would like to have your refills filled.
IsraelPharm requires a valid ID in order to facilitate your order. IsraelPharm will never share your personal details with anyone other than the dispensing pharmacy.
Security warnings are based on security settings made in your web browser’s preferences. Warnings such as these are typical of any browser plugin when these security settings are enabled. They are not advertisements or a solicitation to purchase something.
The appearance of the security warning window may differ slightly in different web browsers. For example, Firefox will display a slightly different popup window than that of Internet Explorer. AlphaSSL provides IsraelPharm with its certified security symbol, and the website is encrypted and safe. For more information please visit www.alphassl.com
Free Shipping applies to orders above $99 With the exception of orders to Australia and some select products that require cold shipping.
If your order is less than $99.00,
shipping is $30.00.
In Australia, all orders have a $40 shipping fee regardless of the total order value.
IsraelPharm’s policy is not to ship any products to Israel or Canada.
Estimated shipping time is approximately 7 to 10 business days to the United States and up to 14 business days to anywhere outside of the States.
There are no hidden taxes, fees, or surcharges on our website. The only charges you will experience are the cost of your drugs, as listed on our website, and a $30.00 shipping charge per package (on orders less than $99).
Additionally, there is an added fee for select products that require cold shipping. If this is the case with your order, you will be made aware of this charge at checkout.
Yes, IsraelPharm is unable to ship to the following countries due to various regulations, restrictions, or logistical limitations:
- Europe: France, Italy, Portugal, Spain, Estonia, Poland, Monaco, Slovakia, Ukraine
- Middle East: Israel, Iran, Iraq, Kuwait, Lebanon, Qatar, Saudi Arabia, Yemen
- Asia: Afghanistan, Cambodia, Bhutan, India, Laos, Malaysia, Mongolia, Myanmar, Turkmenistan, North Korea
- Africa: Algeria, Eritrea, Malawi, Morocco, South Sudan, Sudan, Tunisia
- Caribbean & Americas: Canada, Anguilla, Antigua and Barbuda, Barbados, Bermuda, Bolivia, Brazil, Cayman Islands, Cuba, El Salvador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Nicaragua, Panama, Saint Lucia, Trinidad and Tobago, Venezuela
- Oceania: Fiji, Samoa, Mauritius
If your country is listed above, please note that we are unable to process orders to these locations at this time. For those in countries where we do ship, we look forward to assisting with your prescription needs.
The Israel Ministry of Health uses the most stringent regulations for the quality control of all name-brand and generic drugs through the strict enforcement of the internationally recognized Good Manufacturing Practice (GMP) guidelines.
All medications are certified by the Israeli Ministry of Health, and most are certified by the FDA as well.
Very often the same medication is packed differently in other countries, and sometimes the same drug is called by a different name. For example, in the U.S. a medication might come as a round, red tablet; in Canada it could be an elongated white tablet; and in Israel, the same medicine may be a blue and white capsule. Also, the packaging might be different than its U.S. equivalent. All packages contain a patient leaflet printed in English and Hebrew. All medications in Israel are labeled in Hebrew, Arabic, English, and Russian.
To summarize, the drug you order may have a different:
- Brand name (eg. Fosamax is called Fosalan in Israel)
- Packaging (blister pack, box, bottle, etc.)
- Form (tablet, capsule, caplet, round, oval, etc.)
- Color
- Name
The bottom line is: The medicine itself is identical and of the highest quality.
When the patent of a brand name drug expires, drug companies can manufacture exact copies of these drugs, provided they have the exact therapeutic and standard quality as the original. Generic drugs are usually much less expensive because the price no longer reflects marketing, research, and development costs of the original patent.
We believe that selling controlled substances via digital prescription out of state and through online pharmacies is not acceptable. The potential for misuse and abuse is too high. IsraelPharm is a legal and ethical online prescription delivery service, therefore, we do not supply psychotropic drugs (e.g., Xanax, Ritalin, Valium, etc.) or drugs that need to be refrigerated (e.g., insulin). Read here
for more information about why IsraelPharm does not sell controlled substances.
At this time, we are unable to provide medication for animals of any kind.
U.S. FDA guidelines recommend importing up to a maximum three-month supply of medications at a time.
IsraelPharm.com complies with this recommendation.
It is important to know that in the US, personal drug imports are generally permitted but not technically legal.
Since 2000, millions of Americans with inadequate or no drug coverage, as well as those seeking critical medications that are not available domestically, have purchased medication from foreign pharmacies, mostly using online pharmacies. This process is known as personal drug importation.
The U.S. government generally does not stop individuals from importing medication for their own use (usually up to a three-month supply of non-controlled drugs), however, under most circumstances, it is technically illegal. According to the FDA, no one has ever been prosecuted for personal drug importation (importing small quantities of medication for personal use).
Pharmaceutical drugs are known to be more expensive in the US than in any other advanced country.
In Israel, the government caps the price of all prescribed meds, and we sell to you at these lower prices. Often, the difference can be between 50% and 70%.
The United States is the only developed country in the world with no similar price controls, and pharmaceutical companies can set prices for their own products, which invariably ends up more favorable to the company than to the consumer.
Not necessarily. Although, other Israeli pharmacies will claim that all Israeli drugs are kosher, this is not true. Almost all rabbis will say that a medication that is required for someone’s health, even if it is not for a life-threatening illness, does not have to be kosher. Vitamins do not necessarily fall under this category. Before Passover, you can contact us and ask which drugs are “Kosher for Passover” per the “Badatz of the Eida Chareidit of Jerusalem.”
Yes.
Everything we sell has met the very strict controls that apply to pharmaceuticals in Israel. Here at IsraelPharm, both for our direct retail operation and for our online clientele, we only dispense drugs under the supervision of a registered pharmacist inside our licensed pharmacy. We require proper prescriptions from licensed physicians and only dispense in the quantities and strengths that the physician has authorized.
All of our drugs are listed in the Israeli National Drugs Registry, and our premises are inspected regularly and thoroughly to ensure that stocks on our shelves are safely stored, in date, and permitted.
Sometimes the medication we supply comes from different countries like Turkey for example. That manufacturer is either a subsidiary of, or licensed associate of, the patent holder in the case of branded drugs, or the holder of the FDA/EU approval.
IsraelPharm, was started by our lead pharmacist, Saul Kaye. We are a family-run business based in Beit Shemesh, Israel. We are a big-hearted, customer-focused group of professionals who truly care about the health and well-being of those that we serve. Nice to meet you!
IsraelPharm is an online prescription delivery service with years of experience in the industry, trusted by over 47,000 happy customers. Our company provides brand and generic prescription medication at prices you can afford. We offer customers the ability to buy prescription and over-the-counter medications online quickly, easily, safely, and at a cheaper price. We offer an efficient and secure online purchasing system, and our Israeli pharmacists are always there to assist with your personal questions and remind you when it’s time for you to refill your prescription.
IsraelPharm is a legitimate company that insists on prescriptions. A pharmacist verifies and approves every order before dispensing.
- Prescription Cosigning
- All prescriptions will be cosigned by a physician. The cosigning physician is in no way responsible for your primary patient care and is only facilitating the order process.
- Compliance with Requirements of Law
- Information provided through this site will be held in the strictest confidence. Your use of the website signifies your consent to the collection, use, and disclosure of information provided by you in accordance with the following Privacy Policy: All information collected by IsraelPharm.com is maintained in a database registered in accordance with the law. All IsraelPharm.com pharmacists are licensed to practice pharmacy in their local jurisdictions and are therefore required to uphold the law. If you do not agree with this policy, do not use this website.
- Limitation on Use, Disclosure, collection and retention of information
- No use or disclosure of personal information provided to this site will be made for purposes other than those for which the information was provided, except where required by law. IsraelPharm.com shall retain information as required by law and for the purposes set out herein only. We will collect and store only information that we require to fulfill your orders or information that we need for professional reasons. All information is stored securely on our servers.
- Customs Surcharges: We are not responsible for any charges imposed upon you by your local customs agency or by any other governmental body. We assume all costs on our end. In general, the U.S. government does not impose any charges. However, other countries have been known to charge extra fees, and this is beyond our control. If you have concerns, please inquire locally before ordering from us. Unfortunately, unexpected customs charges are neither grounds for order cancellation nor will we refund you anything you have been charged.
Yes. We accept all major credit cards.
Yes, you can pay in up to four interest-free payments over six weeks by choosing Sezzle at check out.
Please note that Sezzle is only available for U.S. customers.
Here’s how it works:
- Add products to your shopping cart.
- Choose “Pay with Sezzle” at checkout.
- If you are new to Sezzle, you will need to complete a few simple sign-up steps.
We accept credit cards.
We accept ACH Direct Transfer (e-check).
We accept US checks.
We accept bank-to-bank wire transfers.
We accept Sezzle payments (split your purchase into four interest-free payments over six weeks).
We also accept Zelle payments.
Use email address payments@israelpharm.com to send payment.
Your order will not be shipped until payment is received in full.
There are no hidden taxes, fees, or surcharges through our website! The only charges you will experience are the cost of your drugs, as listed on our website, and a $30.00 per package shipping charge.
ACH (Automated Clearing House) is a way of paying for goods or services online. Instead of giving us your credit card details, you write us an e-check and we process it directly. It’s like giving us an electronic check. The transaction occurs electronically within minutes. There are no added fees when paying by ACH.
Follow the online checkout process and fill in the required fields: ABA/routing number, bank name, name on the account and account number. All these details are found on the check itself. Alternatively, you can email us a copy of a void check and we will manually process it for you.
Zelle is a payment method that allows you to transfer funds between banks almost immediately and at No Cost. To see if your bank is on the list of participating banks, click on this Zelle link.
Participating banks include Chase, PNC, Wells Fargo, Capital One, Bank of America.
No. All prices on our web site are listed in U.S. dollars, and you will be billed in U.S. dollars.
IsraelPharm is based in Israel, not the United States. Therefore, we do not accept payment via any insurance company and cannot provide support for customers wishing to file a claim with their insurance.
- Share your unique referral link (found in your account) with friends and family.
- When your friend uses the link and makes a purchase of over $100, their cart will be automatically credited with a $50 discount.
- Once their first order has been shipped, you will receive a $50 reward coupon.
- Refer an unlimited number of friends and earn an unlimited number of rewards.
- Your rewards are stored in your account and applied to future purchases. Limit one reward per purchase.
Fine print:
- Referrals can only be earned for new customers, on their first order, totaling $100 or more.
- Referral coupons are not intended to be used by people living at the same address.
- Coupons cannot be applied to shipping costs.
- IsraelPharm reserves the right to exclude any person(s) from cashing in on rewards if we have reason to believe that the referrer or referred is acting fraudulently or in bad faith.
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