Frequently Asked Questions & Policies
Prescriptions
Do I need a prescription to buy prescription drugs online from IsraelPharm?
Yes. By law, a valid prescription is required. Without a legal prescription from a licensed physician, we cannot send your order. The prescription must be faxed (toll-free 1-866-544-8993) or emailed (rx@israelpharm.com) to us in its original form with no changes.
What prescriptions does IsraelPharm accept?
IsraelPharm requires a prescription written by a physician licensed to practice medicine in your country of residence. We are able to accept prescriptions via fax (1-866-544-8993) and email at rx@israelpharm.com.
Please note that do not accept prescription transfers from other pharmacies.Â
What if I have a prescription with a refill for more than a three-month supply?
We keep all prescriptions on file until their expiration date, so you can reorder online after each three-month period; there is no need to fax the prescription a second time. We will contact you before your original order runs out to see if you would like to have your refills filled.
Shipping
How much does shipping cost?
In the United States and most other countries, if your order is below $99.00, shipping costs $30.00.
We provide free delivery on orders over $99.00 to every country except Australia.Â
In Australia, all orders will have a $40 shipping fee regardless of the total order value.
Why can’t I order if I am in Israel or Canada?
IsraelPharm’s policy is not to ship prescription medication to people in Israel or Canada.
Are there any hidden charges?
There are no hidden taxes, fees, or surcharges on our website. The only charges you will experience are the cost of your drugs, as listed on our website, and a $30.00 shipping charge per package (on orders less than $99).
Drugs
How safe are the drugs from Israel?
The Israel Ministry of Health uses the most stringent regulations for the quality control of all name-brand and generic drugs through the strict enforcement of the internationally recognized Good Manufacturing Practice (GMP) guidelines.
All medications are certified by the Israeli Ministry of Health, and most are certified by the FDA as well.
Why do some of the Israeli drugs I ordered look different than in the U.S.?
Very often the same medication is packed differently in other countries, and sometimes the same drug is called by a different name. For example, in the U.S. a medication might come as a round, red tablet; in Canada it could be an elongated white tablet; and in Israel, the same medicine may be a blue and white capsule. Also, the packaging might be different than its U.S. equivalent. All packages contain a patient leaflet printed in English and Hebrew. All medications in Israel are labeled in Hebrew, Arabic, English, and Russian.
To summarize, the drug you order may have a different:
- Brand name (eg. Fosamax is called Fosalan in Israel)
- Packaging (blister pack, box, bottle, etc.)
- Form (tablet, capsule, caplet, round, oval, etc.)
- Color
- Name
The bottom line is: The medicine itself is identical and of the highest quality.
What is the difference between generic and brand name drugs?
When the patent of a brand name drug expires, drug companies can manufacture exact copies of these drugs, provided they have the exact therapeutic and standard quality as the original. Generic drugs are usually much less expensive because the price no longer reflects marketing, research, and development costs of the original patent.
What kind of drugs does IsraelPharm NOT sell?
We believe that selling controlled substances via digital prescription out of state and through online pharmacies is not acceptable. The potential for misuse and abuse is too high. IsraelPharm is a legal and ethical online drugstore, therefore, we do not supply psychotropic drugs (e.g., Xanax, Ritalin, Valium, etc.) or drugs that need to be refrigerated (e.g., insulin). Read here for more information about why IsraelPharm does not sell controlled substances.
At this time, we are unable to provide medication for animals of any kind.Â
Is there any limit to the quantity of medications I can order at one time?
It is important to know that in the US, personal drug imports are generally permitted but not technically legal.
Since 2000, millions of Americans with inadequate or no drug coverage, as well as those seeking critical medications that are not available domestically, have purchased medication from foreign pharmacies, mostly using online pharmacies. This process is known as personal drug importation.
The U.S. government generally does not stop individuals from importing medication for their own use (usually up to a three-month supply of non-controlled drugs), however, under most circumstances, it is technically illegal. According to the FDA, no one has ever been prosecuted for personal drug importation (importing small quantities of medication for personal use).
U.S. FDA guidelines recommend importing up to a maximum three-month supply of medications at a time.
IsraelPharm.com complies with this recommendation.Â
Are IsraelPharm drugs cheaper than American drugs?
Drugs sold in Israel, Turkey, the UK, and Canada cost generally 70 percent less than drugs sold in the United States. Each of these countries has national health plans which limit the price for which drug companies can sell their medications, and this is the saving that we pass on to you.
On average, Americans save up to 50% on drug bills when they shop at IsraelPharm.Â
The United States is the only developed country in the world with no similar price controls, and pharmaceutical companies can set prices for their own products, which invariably ends up more favorable to the company than to the consumer.
Â
Are Israeli drugs kosher?
Not necessarily. Although, other Israeli pharmacies will claim that all Israeli drugs are kosher, this is not true. Almost all rabbis will say that a medication that is required for someone’s health, even if it is not for a life-threatening illness, does not have to be kosher. Vitamins do not necessarily fall under this category. Before Passover, you can contact us and ask which drugs are “Kosher for Passover” per the “Badatz of the Eida Chareidit of Jerusalem.”
About IsraelPharm
Can I trust IsraelPharm.com?
Yes.
Everything we sell has met the very strict controls that apply to pharmaceuticals in Israel. Here at IsraelPharm, both for our direct retail operation and for our online clientele, we only dispense drugs under the supervision of a registered pharmacist inside our licensed pharmacy. We require proper prescriptions from licensed physicians and only dispense in the quantities and strengths that the physician has authorized.Â
All of our drugs are listed in the Israeli National Drugs Registry, and our premises are inspected regularly and thoroughly to ensure that stocks on our shelves are safely stored, in date, and permitted.
Sometimes the medication we supply comes from different countries like Turkey for example. That manufacturer is either a subsidiary of, or licensed associate of, the patent holder in the case of branded drugs, or the holder of the FDA/EU approval.
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Policies
Pharmacists at IsraelPharm.com will counsel all patients on the proper use, related side effects, drug interactions, storage methods, and any other issues related to each prescription.
Should the patient choose to decline counseling, IsraelPharm.com can not be held liable for any harm that results from the improper use of prescribed medication.
All patients are strongly encouraged to speak to one of our many qualified pharmacists at IsraelPharm.com before beginning their prescribed medication for their own safety. All medications are supplied with a label including directions for use. You can email your pharmaceutical questions or any questions relating to the use of your medications by going to our contact page here .
- Prescription Cosigning
- All prescriptions will be cosigned by a physician. The cosigning physician is in no way responsible for your primary patient care and is only facilitating the order process.
- Compliance with Requirements of Law
- Information provided through this site will be held in the strictest confidence. Your use of the website signifies your consent to the collection, use, and disclosure of information provided by you in accordance with the following Privacy Policy: All information collected by IsraelPharm.com is maintained in a database registered in accordance with the law. All IsraelPharm.com pharmacists are licensed to practice pharmacy in their local jurisdictions and are therefore required to uphold the law. If you do not agree with this policy, do not use this website.
- Limitation on Use, Disclosure, collection and retention of information
- No use or disclosure of personal information provided to this site will be made for purposes other than those for which the information was provided, except where required by law. IsraelPharm.com shall retain information as required by law and for the purposes set out herein only. We will collect and store only information that we require to fulfill your orders or information that we need for professional reasons. All information is stored securely on our servers.
- Customs Surcharges:
We are not responsible for any charges imposed upon you by your local customs agency or by any other governmental body. We assume all costs on our end. In general, the U.S. government does not impose any charges. However, other countries have been known to charge extra fees, and this is beyond our control. If you have concerns, please inquire locally before ordering from us. Unfortunately, unexpected customs charges are neither grounds for order cancellation nor will we refund you anything you have been charged.
Placing an Order
How can I place my online prescription medication order?
Place your order online (see our simple “how to order steps” here), send us your prescription and we will take care of the rest. Our website is 100% secure and we are PCI compliant.
What information must I provide when I place an order?
The most important piece of information is your prescription, which must be less than a year old and written by a physician licensed to practice medicine and prescribe medications in your country of residence. Prescription medication will not be dispensed unless a valid prescription is provided. You also will be asked to complete a medical form, where you will need to provide information about your medical history and current medications, as well as your address and phone number, and ID number (either: social security, passport, or driver’s license number).
How long will I have to wait for my medications to be delivered?
Orders are normally processed and shipped within 48 hours. If your medications are backordered, we will inform you within 24 hours of processing your order. All orders are expedited using EMS, which includes online tracking and will be delivered to your door via USPS within seven to 10 business days after shipping. Note: U.S. Customs has the right to open and inspect any package, which may delay your order.
Can I return any of my medicines?
No. The Health Ministry guidelines prevent our pharmacies from taking back any medicines once they have left the pharmacy. Therefore, IsraelPharm is unable to accept any returns and there are no refunds on prescription medication.
What if I have a prescription with a refill for more than a three-month supply?
We keep all prescriptions on file until their expiration date, so you can reorder online after each three-month period; there is no need to fax the prescription a second time. We will contact you before your original order runs out to see if you would like to have your refills filled.
Why does IsraelPharm require an ID number (Social Security, passport or driver’s license number)?
IsraelPharm requires a valid ID in order to facilitate your order. IsraelPharm will never share your personal details with anyone other than the dispensing pharmacy.
Why do I get a security warning when I enter some of the pages in IsraelPharm.com?
Security warnings are based on security settings made in your web browser’s preferences. Warnings such as these are typical of any browser plugin when these security settings are enabled. They are not advertisements or a solicitation to purchase something.
The appearance of the security warning window may differ slightly in different web browsers. For example, Firefox will display a slightly different popup window than that of Internet Explorer. AlphaSSL provides IsraelPharm with its certified security symbol, and the website is encrypted and safe. For more information please visit www.alphassl.com.
Payment Options
What methods of payment do you accept?
For prescription medications: Customers can pay by ACH Direct Transfer (e-check), mailing us a US check, or by “bank to bank” wire transfer using the email address pay@israelpharm.com to send payment. Your order will not be shipped until payment is received in full.Â
For OTC medications: Customers can pay for all of their non-prescription medications by Visa, Mastercard, American Express, or Discover.
If you are unable to pay by these options then please contact us directly and we will find another solution for you.
Are there any hidden charges?
There are no hidden taxes, fees, or surcharges through our website! The only charges you will experience are the cost of your drugs, as listed on our website, and a $30.00 per package shipping charge.
What is ACH?
ACH (Automated Clearing House) is a way of paying for goods or services online. Instead of giving us your credit card details, you write us an e-check and we process it directly. It’s like giving us an electronic check. The transaction occurs electronically within minutes. There are no added fees when paying by ACH.Â
How do I pay by ACH?
Follow the online checkout process and fill in the required fields: ABA/routing number, bank name, name on the account and account number. All these details are found on the check itself. Alternatively, you can email us a copy of a void check and we will manually process it for you.
What is Zelle Pay?
Zelle is a payment method that allows you to transfer funds between banks almost immediately and at No Cost. To see if your bank is on the list of participating banks, click on this Zelle link.
Participating banks include Chase, PNC, Wells Fargo, Capital One, Bank of America.
What is bank to bank wire transfer?
If you bank with one of our US partner banks you can pay directly from your online banking, using the email pay@israelpharm.com to send the payment. Our partner banks include Bank of America, Capital One P2P Payments, Chase QuickPayâ„ , FirstBank Person to Person Transfers, Frost Send Money, U.S. Bank Send Money and Wells Fargo SurePayâ„ .
Will I need to calculate the currency exchange when I pay?
No. All prices on our web site are listed in U.S. dollars, and you will be billed in U.S. dollars.
Referral Program
Refer A Friend Program
- Share your unique referral link (found in your account) with friends and family.
- When your friend uses the link and makes a purchase of over $100, their cart will be automatically credited with a $50 discount.
- Once their first order has been shipped, you will receive a $50 reward coupon.
- Refer an unlimited number of friends and earn an unlimited number of rewards.
- Your rewards are stored in your account and applied to future purchases. Limit one reward per purchase.
Fine print:Â
*Referrals can only be earned for new customers, on their first order, totaling $100 or more. *Referral coupons are not intended to be used by family members living at the same address. *Coupons cannot be applied to shipping costs.
*IsraelPharm reserves the right to exclude any person(s) from cashing in on rewards if we have reason to believe that the referrer or referred is acting fraudulently or in bad faith.Â
Do I need a prescription to buy prescription drugs online from IsraelPharm?
Yes. By law, a valid prescription is required. Without a legal prescription from a licensed physician, we cannot send your order. The prescription must be faxed (toll-free 1-866-544-8993) or emailed (rx@israelpharm.com) to us in its original form with no changes.
What prescriptions does IsraelPharm accept?
IsraelPharm requires a prescription written by a physician licensed to practice medicine in your country of residence. We are able to accept prescriptions via fax (1-866-544-8993) and email at rx@israelpharm.com.
Please note that do not accept prescription transfers from other pharmacies.Â
What if I have a prescription with a refill for more than a three-month supply?
We keep all prescriptions on file until their expiration date, so you can reorder online after each three-month period; there is no need to fax the prescription a second time. We will contact you before your original order runs out to see if you would like to have your refills filled.
How much does shipping cost?
In the United States and most other countries, if your order is below $99.00 – Shipping costs $30.00.
Free delivery on orders over $99.00
In Australia, all orders will have a $40 shipping fee regardless of total order value.
How safe are the drugs from Israel?
The Israel Ministry of Health uses the most stringent regulations for the quality control of all name brand and generic drugs through the strict enforcement of the internationally recognized Good Manufacturing Practice (GMP) guidelines. All medications are certified by the Israeli Ministry of Health, and most are certified by the FDA as well.
Why do some of the Israeli drugs I ordered look different than in the U.S.?
Very often the same medication is packed differently in other countries, and sometimes the same drug is called by a different name. For example, in the U.S. a medication might come as a round, red tablet; in Canada it could be an elongated white tablet; and in Israel, the same medicine may be a blue and white capsule. Also, the packaging might be different than its U.S. equivalent. All packages contain a patient leaflet printed in English and Hebrew. All medications in Israel are labeled in Hebrew, Arabic, English, and Russian.
To summarize, the drug you order may have a different:
- Brand name (eg. Fosamax is called Fosalan in Israel)
- Packaging (blister pack, box, bottle, etc.)
- Form (tablet, capsule, caplet, round, oval, etc.)
- Color
- Name
The bottom line is: The medicine itself is identical and of the highest quality.
Can I trust IsraelPharm.com?
Yes. In Israel, a pharmacist receives his or her license to practice only after receiving a university degree, followed by an internship. Only the Israel Ministry of Health can give the license, after which the pharmacist is assessed during his or her years of practice in order to ensure the highest professional standards. Once qualified, licensed pharmacists are allowed to dispense and fill prescriptions. There is constant updating of information, and the pharmacist is required to have knowledge of all of the latest drugs. In addition, our managing pharmacist was trained and is licensed in Australia.
Are Israeli drugs kosher?
Not necessarily. Although, other Israeli pharmacies will claim that all Israeli drugs are kosher, this is not true. Almost all rabbis will say that a medication that is required for someone’s health, even if it is not for a life-threatening illness, does not have to be kosher. Vitamins do not necessarily fall under this category. Before Passover, you can contact us and ask which drugs are “Kosher for Passover” per the “Badatz of the Eida Chareidit of Jerusalem.”
Why can’t I order if I am in Israel or Canada?
IsraelPharm’s policy is not to ship prescription medication to people in Israel or Canada.
What is the difference between generic and brand name drugs?
When the patent of a brand name drug expires, drug companies can manufacture exact copies of these drugs, provided they have the exact therapeutic and standard quality as the original. Generic drugs are usually much less expensive because the price no longer reflects marketing, research, and development costs of the original patent.
What kind of drugs cannot be supplied?
Being a legal and ethical online drugstore, we are not able to supply psychotropic drugs (e.g., Xanax, Ritalin, Valium, etc.) or drugs that need to be refrigerated (e.g., insulin). At this time, we are unable to provide medication for animals of any kind.
Is there any limit to the quantity of medications I can order at one time?
It is important to know that in the US, personal drug imports are generally permitted but not technically legal.
Since 2000, millions of Americans with inadequate or no drug coverage, as well as those seeking critical medications that are not available domestically, have purchased medication from foreign pharmacies, mostly using online pharmacies. This process is known as personal drug importation.
The U.S. government generally does not stop individuals from importing medication for their own use (usually up to a three-month supply of non-controlled drugs), however, under most circumstances, it is technically illegal. According to the FDA, no one has ever been prosecuted for personal drug importation (importing small quantities of medication for personal use).
U.S. FDA guidelines recommend importing up to a maximum three-month supply of medications at a time. IsraelPharm.com complies with this recommendation. Obviously, buying a three-month supply from though us saves you money, since you only pay one shipping fee.
What information must I provide when I place an order?
The most important piece of information is your prescription, which must be less than a year old and written by a physician licensed to practice medicine and prescribe medications in your country of residence.. No prescription medication can be dispensed unless a valid prescription is provided. You also will be asked to complete a medical form, where you will need to provide information about your medical history and current medications, as well as your address and phone number and ID number (social security, passport or driver’s license number).
How can I place my online prescription medication order?
Place your order online (see how), send us your prescription and we will take care of the rest. Our website is 100% secure and we are PCI compliant.
How long will I have to wait for my medications to be delivered?
Orders are normally processed and shipped within 48 hours. If your medications are backordered, we will inform you within 24 hours of processing your order. All orders are expedited using EMS, which includes online tracking and will be delivered to your door via USPS within seven to 10 business days after shipping. Note: U.S. Customs has the right to open and inspect any package, which may delay your order.
Can I return any of my medicines?
No. The Health Ministry guidlines prevent our pharmacies from taking back any medicines once they have left the pharmacy. Therefore, IsraelPharm is unable to accept any returns and there are no refunds on prescription medication.
Are IsraelPharm drugs cheaper than American drugs?
Drugs sold in Israel, Turkey, UK and Canada cost up to 70 percent less than drugs sold in the United States. Americans generally save 50 percent on drug bills when they shop at IsraelPharm. These countries have national health plans which limit the price for which drug companies can sell their medications, and this is the saving that we pass on to you.
Why are drugs less expensive at IsraelPharm than in the U.S.?
Drugs sold in Israel, Turkey, UK and Canada cost up to 70 percent less than drugs sold in the United States. Americans generally save 50 percent on drug bills when they shop at IsraelPharm. These countries have national health plans which limit the price for which drug companies can sell their medications The United States is the only developed country in the world with no similar price controls, and pharmaceutical companies can set prices for their own products, which invariably ends up more favorable to the company than to the consumer.
Are there any hidden charges?
There are no hidden taxes, fees, or surcharges through our website! The only charges you will experience are the cost of your drugs, as listed on our website, and a $30.00 per package shipping charge.
What methods of payment do you accept?
Customers can pay by ACH Direct Transfer (e-check), mailing us a US check or by “bank to bank” wire transfer using the email address info@israelpharm.com to send payment. Your order will not be shipped until payment is received in full. Unfortunately, we currently do not accept payment by credit card due to temporary processing issues. we will update you when credit card payment becomes an option again. If you are unable to pay by these options then please Contact Us directly and we will find another solution for you.
Can I pay for my prescription drugs with a credit card?
While we do accept credit cards for the purchase of OTC (over-the-counter) drugs, at this point we are unable to process credit cards for the purchase of prescription medications. Â
What is ACH?
ACH (Automated Clearing House) is a different way of paying for goods or services online. Instead of giving us your credit card details, you write us an e-check and we process it directly. It’s like giving us an electronic check. The transaction occurs electronically within minutes. It does not cost you any money to pay by ACH.Â
How do I pay by ACH?
Follow the online checkout process and fill in the required fields: ABA/routing number, bank name, name on the account and account number. All these details are found on the check itself. Alternatively, you can email us a copy of a void check and we will manually process it for you.
What is Zelle Pay?
Zelle is a payment method that allows you to transfer funds between banks almost immediately and at No Cost. To see if your bank is on the list of participating banks, click on this Zelle link.
Participating banks include Chase, PNC, Wells Fargo, Capital One, Bank of America.
What is bank to bank wire transfer?
If you bank with one of our US partner banks you can pay directly from your online banking, using the email pay@israelpharm.com to send the payment. Our partner banks include Bank of America, Capital One P2P Payments, Chase QuickPayâ„ , FirstBank Person to Person Transfers, Frost Send Money, U.S. Bank Send Money and Wells Fargo SurePayâ„ .
Will I need to calculate the currency exchange when I pay?
No. All prices on our web site are listed in U.S. dollars, and you are billed in U.S. dollars.
Why does IsraelPharm.com require an ID number (Social Security, passport or driver’s license number)?
IsraelPharm requires a valid ID in order to facilitate your order. IsraelPharm will never divulge your personel details to anyone other than the dispensing pharmacy.
Why do I get a security warning when I enter some of the pages in IsraelPharm.com?
Security warnings are based on security settings made in your web browser’s preferences. Warnings such as these are typical of any browser plugin when these security settings are enabled. They are not advertisements or a solicitation to purchase something.
The appearance of the security warning window may differ slightly in different web browsers. For example, Firefox will display a slightly different popup window than that of Internet Explorer. AlphaSSL provides IsraelPharm with its certified security symbol, and the website is encrypted and safe. For more information please visit www.alphassl.com.
Policies
Pharmacists at IsraelPharm.com will counsel all patients on the proper use, related side effects, drug interactions, storage methods, and any other issues related to each prescription.
Should the patient choose to decline counseling, IsraelPharm.com can not be held liable for any harm that results from the improper use of prescribed medication.
All patients are strongly encouraged to speak to one of the many qualified pharmacists at IsraelPharm.com before beginning their prescribed medication for their own safety. All medications are supplied with a label including directions for use. You can email your pharmaceutical questions or any questions relating to the use of your medications by going to our contact page here .
- Prescription Cosigning
- All prescriptions will be cosigned by a physician. The cosigning physician is in no way responsible for your primary patient care and is only facilitating the order process.
- Compliance with Requirements of Law
- Information provided through this site will be held in the strictest confidence. Your use of the website signifies your consent to the collection, use, and disclosure of information provided by you in accordance with the following Privacy Policy: All information collected by IsraelPharm.com is maintained in a database registered in accordance with the law. All IsraelPharm.com pharmacists are licensed to practice pharmacy in their local jurisdictions and are therefore required to uphold the law. If you do not agree with this policy, do not use this website.
- Limitation on Use, Disclosure, collection and retention of information
- No use or disclosure of personal information provided to this site will be made for purposes other than those for which the information was provided, except where required by law. IsraelPharm.com shall retain information as required by law and for the purposes set out herein only. We will collect and store only information that we require to fulfill your orders or information that we need for professional reasons. All information is stored securely on our servers.
- Customs Surcharges We are not responsible for any charges imposed upon you by your local customs agency or by any other governmental body. We assume all costs on our end. In general, the U.S. government does not impose any charges. However, other countries have been known to charge extra fees, and this is beyond our control. If you have concerns, please inquire locally before ordering from us. Unfortunately, unexpected customs charges are neither grounds for order cancellation, nor will we refund you anything you have been charged.
Refer A Friend Program
- Start referring your friends and family today by sharing your unique referral link found in your account.
- When your friend clicks the link and makes a purchase of over $100, their cart will be automatically credited with a $50 discount, and you’ll earn a $50 reward.
- You can sign up an unlimited number of friends and earn an unlimited number of rewards.
- You’re rewarded when any one of your referrals places their first order of over $100.
- Track your rewards in your IsraelPharm account.
- Your rewards are stored in your account and applied to future purchases. Limit one reward per purchase.
Find your unique link and more details about referring friends in your IsraelPharm Account.
What currency are your prices?
All prices are in US Dollars
