FAQ (Frequently Asked Questions)
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POLICIES
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Do I need a prescription to buy medication from
your Israel pharmacy?
Yes. By Israeli law a valid prescription is required. Without a legal prescription
from your American physician, we cannot send your order.
The prescription must be faxed (toll free 1-866-544-8993 ) or emailed (perscriptions@israelpharm.com)
to us in its original form with no changes.
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How safe are the drugs from Israel?
The Israeli Ministry of Health uses the most stringent regulations for quality control
of all drugs, for both brand and generic drugs. The internationally recognized (US
and EU) Good Manufacturing Practice (GMP) is strictly enforced. All medications
are certified by the Israeli health Ministry and most by the FDA.
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Why do some of the Israeli drugs I ordered look
different?
Very often the same medication is packed differently in other countries, and sometimes
the same drug is called by a different name. For example, in US it may be round
red tablet; in Canada it could be an elongated white tablet, while in Israel, the
same medicine may be blue and white capsule. Also, the container package may be
different than its US equivalent. All packages contain a patient leaflet printed
in English and Hebrew.
To summarize, the drug you order may have a different:
- Brand name (eg. Fosamax is called Fosalan in Israel)
- Packaging (blister pack, box, bottle, etc.)
- Form (tablet, capsule, caplet, round, oval, etc.)
- Color
- Name
The bottom line is: the medicine itself is identical and is of the highest quality.
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Can I trust the pharmacists at Israelpharm.com?
In Israel, a pharmacist is only licensed to practice after receiving a university
degree, followed by an internship. Only the Israeli Ministry of Health can give
the license, after which the pharmacist is assessed during his years of practice
to the highest professional standards. Once qualified, licensed pharmacists are
allowed to dispense and fill prescriptions. There is constant updating of information,
and the pharmacist is required to have a knowledge of all the latest drugs. In addition,
our managing pharmacist was trained and is licenced in Australia.
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Are Israeli drugs kosher?
No. Although, other Israeli pharmacies will claim that all Israeli Drugs are Kosher,
this is not true. Almost all Rabbis will say that a medication that is required
for someone's health, even if it is not for a life threatening illness, does not
have to be Kosher. Vitamins do not necessarily fall under this category. Before
Passover, we will list on our website which drugs are "Kosher for Passover"
per the "Badatz of the Eida Chareidit of Jerusalem".
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What is the difference between generic and brand
name drugs?
When the patent of a brand name drug expires, drug companies may manufacture exact
copies of these drugs, provided they have the exact therapeutic and standard quality
as the original. Generic drugs are usually much less expensive because the price
no longer reflects marketing, research and development costs of the original patent.
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Which kind of drugs can not be supplied?
Being a legal and ethical pharmacy we are not able to supply psychotropic drugs
(eg. Xanax, Ritalin, Valium etc.) or drugs which need to be refrigerated (eg. Insulin).
At this time, we are unable to provide medication for animals of any kind.
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Is there any limit to the quantity of medications
I can order at one time?
U.S. regulations prevent Americans from importing more than a 3-month supply of
medications at a time. Israelpharm.com complies with this regulation. Obviously,
buying a 3-month supply saves you money, since you only pay one shipping fee.
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What information must I provide when I place an
order?
The most important piece of information is your prescription, which must be less
than a year old, and written by a physician licensed to practice medicine and prescribe
medications in your country of residence. No prescription medication can be dispensed
unless a valid prescription is provided. You will also need to complete a Medical
form, for which you will need to provide information about your medical history
and current medications, as well as your address and phone number.
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What methods can I use to order?
Your order may be placed online. Once you submit your order, we will be in touch
with you regarding your payment option. Alternatively, you may call us on our toll
free voicemail service (1-866-456-3768) or email (info@israelpharm.com)
us to receive any information or to place an order.
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What if I have a prescription with a refill for
more than 3 months?
We keep all prescriptions until their expiry date, therefore you may re-order online
after each 3-month period. There is no need to fax this prescription a second time.
We will contact you approximately 2 months after your original order to see if you
would like to have your refills filled.
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How much does shipping cost?
Shipping costs $20.00 per order.
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How long will I have to wait for my medications
to be delivered?
Orders are normally processed in the pharmacy and shipped within 72 hours (slightly
faster if it is a refill order). Once an order is shipped, it usually arrives at
your door via the United States Postal Service within 7 working days. US Customs
have the right to open and inspect any package which may delay your order.
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Can I return any of my medicines?
No, Israeli Ministry of Health law prevents us from taking back any medicines once
they have left the pharmacy. Therefore, there cannot be any refunds on drugs.
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Are Israeli drugs cheaper than American drugs?
Drugs sold in Israel cost up to 75 percent less than drugs sold in the United States.
Americans generally save 50 percent on drug bills when they shop at Israelpharm.com.
The Minisrty of Health in Israel limits the price that drug companies can sell their
medications, this is the saving that we pass on to you.
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Why are drugs less expensive at your Internet
pharmacy than in the U.S.?
In Israel, pharmacy prices are lower because the government controls the prices
to keep pharmaceutical products affordable. The United States is the only developed
country in the world with no similar price controls, and any pharmaceutical company
may set prices for its own products. These prices are invariably more favorable
to the company than to the consumer.
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Are there any hidden charges?
The only charges you will pay are the cost of your drugs, as listed on our Web site,
and a $20.00 per package shipping charge. No hidden taxes, fees or charges will
be added to your bill. American express payments will incur a 2% surcharge
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What forms of payment do you accept?
We accept Visa, MasterCard and American Express (+2%).
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Will I need to calculate the currency exchange
when I pay?
No. All prices on our web site are listed in US Dollars, and payment is accepted
in U.S. currency.
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Why do I get a security warning when I enter some of the pages in Israelpharm.com?
Security warnings, are based on security settings made in your Web browser's preferences.
Warnings such as these are typical of any browser plug-in when these security settings
are enabled. They are not advertisements or a solicitation to purchase something.
The appearance of the security warning window may differ slightly in different web
browsers. For example, Fire Fox will display a slightly different popup window than
that of Internet Explorer.
GoDaddy is an independent third party company that certifies that data entered is
secure and inaccessible. The GoDaddy certificate lets you know that the data captured
by Israelpharm is encrypted and safe. For more information please visit GoDaddy.com.
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Shipping Details
Shipping costs $20.00 for express guaranteed delivery. There are no hidden costs.
We do not charge you any additional fees for your order. Be aware that payment with
Amex will cost an additional 2%.
New orders require up to 3 business days for processing.
Refill orders are processed within 1-2 business days.
Customers should receive their medications within 7-10 business days (provided that
there are no unforeseen delays at Customs and/or a shortage of the requested medication)
after their orders have be shipped.
If your medications are backordered we will inform you within 24 hours of processing
your order.
You will be billed by PFS Israel based in New Jersey
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Cancellation and Refund
The Ministry of Health in Israel does not allow Israeli pharmacies to accept returns
for any reason. All sales are final.
Our goal is to get your order processed, shipped and in your hands within 10 business
days. Occasionally, there may be some delays that are beyond our control.
Israelpharm.com reserves the right to refuse any cancellation.
A $30.00 cancellation fee will be charged for all cancellations made by the customer.
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Payment Options
Israelpharm.com accepts VISA, Master Card and American Express. Be aware that American
Express customers will be charged a further 2% on the overall cost of the order.
Israelpharm.com will not ship the order until payment has been received in full.
You will be billed by PFS Israel based in New Jersey
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Counseling
Pharmacists at Israelpharm.com will counsel all patients on the proper use, related
side effects, drug interactions, storage methods and any other issues related to
each prescription.
Should the patient choose to decline counseling, Israelpharm.com can not be held
liable for any harm that results from the improper use of prescribed medication.
All patients are strongly encouraged to speak to one of the many qualified pharmacists
at Israelpharm.com before beginning their prescribed medication for their own safety.
All medications are supplied with a label including directions for use.
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Prescription Cosigning
All prescriptions will be cosigned by an Israeli licensed physician; this is to
enable your order to be approved by the Health Ministry in Israel.
The cosigning physician is in no way responsible for your primary patient care and
is only facilitating the order process.
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Compliance with Requirements of Law
Information provided through this site will be held in strictest confidence. Use
of the Site by you signifies your consent to the collection, use and disclosure
of information provided by you in accordance with the following Privacy Policy.
If you do not agree with this policy, do not use this Site.
All information collected by Israelpharm.com is maintained in a data base registered
in accordance with the Protection of Privacy Law, 1981. All IsraelPharm.com pharmacists
are licensed to practice pharmacy in Israel and are therefore required to uphold
the law.
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Limitation on Use, Disclosure, collection and
retention of information
No use or disclosure of personal information provided to this site will be made
for purpose other than those for which the information was provided, except where
required by law. Israelpharm.com shall retain information as required by law, and
for the purposes set out herein only. We will collect and store only information
that we require to fulfill your orders or information that we need for professional
reasons. All information is stored securely on our servers.
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Customs Surcharges
We are not responsible for any charges imposed upon you by your local Customs agency
or by any other governmental body. We assume all costs on our side in Israel.
In general, the US government does not impose any charges. However other countries
have been known to charge extra fees. This is beyond our control.
Please inquire locally before ordering from us.
Customs charges are not grounds for cancellation of your order, nor will we refund
you anything you are charged.
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